XFINITY Theatre - Hartford
General Information & Upcoming Events

Venue Information and Details

General Info

ALL EVENTS ARE RAIN OR SHINE. There are no cancellations or refunds due to inclement weather. Re-entry to the facility is not permitted. The XFINITY Theatre is a non-smoking facility. Smoking is prohibited in the pavilion and all covered areas. All patrons are subject to search prior to entering the facility gates including the use of metal detectors. Patrons are permitted to bring outside food into the venue. Food must be in a gallon size plastic bag. Patrons are allowed to bring in one factory sealed bottle of water, up to one liter in volume (subject to artist approval). The following items are NOT permitted - Alcohol, drugs, fireworks, weapons of any type, signs or banners, coolers, glass containers, laser pointers, selfie sticks, animals (with the exception of service dogs), or backpacks. Camera Policy: Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval. Selfie sticks are not permitted in the venue. The following items MAY BE prohibited depending on the event, expected attendance or artist request: Small lawn chairs not exceeding 9" in height, blankets and umbrellas. When umbrellas are permitted they cannot be pointed. Specially designed lawn chairs are available for rent for a nominal fee.

Parking Details

Premier Parking is available for purchase in advance or on the day of the show (subject to availability) for most events. The Premier Parking lot is located at the main entrance to the venue at 61 Savitt Way. A Premier Parking hang tag is required for entry to the Premier Parking lot. Hang tags are available for purchase in advance or on the day of the show (subject to availability) for most events. Oversized vehicle parking is extremely limited and is sold first come first served and normally sells out on each event. Purchase in advance by adding Premier Parking to your ticket purchase when buying on LiveNation.com. Hang tags will be mailed by the venue no later than 10 days prior to the event. Premier Parking may also be purchased in advance at the Toyota Presents Oakdale Theatre Box Office in Wallingford, CT. Day of show purchases can be made at the entrance to the Premier lot - subject to availability. Rates vary according to the event and type of vehicle. Cash or credit card is accepted. ADA Accessible parking is located within the Premier Parking lot adjacent to the main gates. In an effort to provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. ADA parking is available on a first come first served basis.

Phone Details

Box Office Numbers XFINITY Admin and box office questions during season : 860-548-7370 Box office info off season - 203-265-1501 Admin questions off season- 203-269-8721 Group Sales policies vary from event to event. Please call 203-269-8721 and ask to speak to our Group Sales department for information and availability of group sales tickets.

Open Hours Details

For the safety of our employees and guests, the box office will be closed until further notice. Please keep checking back here for updates as to when we re-open. We appreciate your understanding.

Will Call Information

Will Call is distributed from designated windows at the Box Office which is at the main entrance to the facility. Patrons will be asked to present their picture ID and the credit card used to make the purchase. Patrons are not permitted to leave tickets at Will Call for another party - please plan accordingly.
For full information about the will call policy at the XFINITY Theatre please call the venue.

Accessible Seating Info

Seating for the disabled is available throughout the facility including lawn area. All wheelchair locations can be accessed via ramps. Adjacent companion seating is available subject to availability.

Children Seating Details

Unless otherwise specified, all patrons 2 years of age and older require a ticket. Management is not responsible for artistic content and therefore we ask that parents use their discretion when deciding whether to purchase tickets for children.