Chase Center - San Francisco
General Information & Upcoming Events

Venue Information and Details

General Info

ARRIVE EARLY: Please arrive at least one-hour prior to event time. All patrons will go through a screening process upon entry. All bags larger than 14” x 14” x 6” will need to be checked at our bag check location on Warriors Way. Additionally, metal detectors will be utilized for all events. Bags that adhere to policy, must fit comfortably under your seat. Please be mindful of traffic conditions, as San Francisco can be quite congested, especially during the holidays, parades, or special events. No glass bottles, aluminum cans, coolers, thermoses, outside food, or alcoholic beverages No banners or laser pointers. No smoking or electronic cigarettes permitted anywhere in the building. No reentry. No recording devices. No outside food or drink. Alcohol Management: For most events at Chase Center, alcoholic beverages are available for purchase. Chase Center staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) training program for responsible alcohol management. All guests will be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the venue. Management reserves the right to refuse the sale of alcohol to any guest. Please be aware that it is the policy of Chase Center to require all guests to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Chase Center. Pursuant to applicable State law, Chase Center accepts only the following forms of identification: • A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada. • A valid passport • A valid U.S. military ID International guests wishing to consume alcohol inside the building must bring a valid passport as the only form of acceptable ID.

Open Hours Details

Monday-Friday: 10AM - 4PM // Weekends: Only on event days pending door times.

Will Call Information

Will Call tickets may be picked-up at the Chase Center box office with a valid government issued photo I.D. that matches the name on the order, the credit card used to make the purchase, and the confirmation number given at the time of purchase are provided. VIP PACKAGES are subject to the package providers rules for pick up. For the box office to release tickets not in your name you need to submit a written letter of authorization along with a copy of the driver’s license of the party whose name is on the account.
For full information about the will call policy at the Chase Center please call the venue.

Accessible Seating Info

Accessible seating is available online through Ticketmaster.com, by calling Ticketmaster phone agents or coming to the Chase Center Box Office. Interpreters are available by request and are dependent upon availability. Please call the Chase Center for further information. Interpreters need to be reserved a minimum of 10 days in advance of the show. Service dogs are allowed at the Chase Center.

Children Seating Details

For most events, all children who have reached their second birthday require a ticket to gain admittance to Chase Center. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat. Please check specific shows for age restrictions. Please check the event profile for your specific event for more information prior to your purchase of tickets.